Refund & Return Policy – Rising Toddlers

 

At Rising Toddlers, we strive to provide high-quality baby and toddler clothing. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of the product being delivered.

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition.
• All original tags, packaging, and accessories must be intact.
• A valid proof of purchase or order ID is required.
• Products that show signs of use, damage, or alteration will not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Products purchased during clearance or special sale events (unless received damaged or defective).
• Used, washed, or damaged products.
• Gift cards or promotional items.
• Products without original tags or packaging.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Order ID
• Photos of the product
• Photos of the packaging

Once verified, we will arrange a replacement or process a full refund at no additional cost.

Refunds

After your returned item is received and inspected:

• You will be notified regarding the approval or rejection of your refund.
• If approved, the refund will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Exchange Policy

We offer exchanges only for:

• Damaged or defective products.
• Incorrect items received.

If you need a different size or color, please contact our support team. Exchanges are subject to product availability.

Cancellation Policy

• Orders can be cancelled only before they are shipped.
• Once an order has been dispatched, cancellation requests cannot be accepted.
• Refunds for cancelled orders will be processed within 5–7 business days.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
• For all other eligible returns, return shipping charges may be borne by the customer unless otherwise stated.